1. Your rights at a glance
Under the EU General Data Protection Regulation (GDPR), and the UK GDPR if you are in the United Kingdom, you have these rights over the personal data we hold about you:
| Right | What it means |
|---|---|
| Access (Art. 15) | Get a copy of your data and information about how we use it. |
| Rectification (Art. 16) | Have inaccurate or incomplete data corrected. |
| Erasure (Art. 17) | Have your data deleted when we no longer have a valid reason to keep it. |
| Restriction (Art. 18) | Ask us to pause using your data, for example while we check its accuracy. |
| Portability (Art. 20) | Receive data you gave us in a common machine-readable format, or have it sent to another provider. |
| Objection (Art. 21) | Object to use based on legitimate interests, and stop direct marketing at any time. |
| Automated decisions (Art. 22) | Not be subject to decisions made only by automated means with legal or similar effects. We do not make such decisions. |
2. How to make a request
- Email info@transaxisgroup.com with "Data protection request" in the subject, or message us on WhatsApp +420 728 488 328 or Telegram @transaxisgroup.
- Tell us which right you want to use and, if possible, which data or shipment it concerns.
- Use the email or phone number linked to your account so we can match your request. If we cannot verify who you are, we may ask for more information.
You can also make a request by phone on +44 7832 620690. We will confirm it in writing.
3. What happens next
- We reply within one month of receiving your request, or of verifying your identity.
- For complex or multiple requests we may extend this by up to two further months. We will tell you within the first month if we need to.
- Requests are free. We may charge a reasonable fee, or refuse, if a request is clearly unfounded or excessive.
4. When a right may not apply
Some rights are limited by law. For example, we cannot delete shipment, customs or tax records that we must keep for a set period, or information needed for a legal claim or a sanctions check. If we cannot fully meet a request, we will explain why.
5. People in the UK
If you are in the United Kingdom, the UK GDPR may also apply when we offer you our services. You have the same rights listed above, and you can complain to the UK Information Commissioner’s Office.
6. Withdrawing consent and marketing
Where we rely on your consent, you can withdraw it at any time without affecting earlier processing. To stop news about our routes, reply "unsubscribe" to any message or tell us through any contact channel above. Service messages about your shipments will continue while a booking is active.
7. Complaints
If you are unhappy with how we handled your data, please contact us first. You also have the right to complain to the Czech Office for Personal Data Protection at uoou.gov.cz, to the authority in your EU country, or in the UK to the ICO at ico.org.uk.
Last updated 29 October 2026.